Complaint / Return Form

Last updated: July 2026

Not happy, or received a faulty item? You may return a product within 14 days of receipt (unused, in original condition) or file a complaint for a defect. Simply email us the details below.

How to file

Send an email to anocareltd@gmail.com with subject “Return / Complaint” and the following:

• Order number and date
• Product name
• Reason for return / description of the issue
• Your name and phone
• IBAN for the refund (for returns)

We confirm receipt and refund eligible amounts within 14 days of receiving the returned product.

For questions about these policies, contact us at anocareltd@gmail.com or +359 893 033 001.